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Complaint Handling Procedure

Everyday Finance DAC trading as Link Financial (“Link Financial”), is regulated by the Central Bank of Ireland. As such, we are committed to setting standards of good practice to ensure all our customers receive a high level of customer service. In the event that you are not completely satisfied with any aspect of our products or service, we have an internal procedure in place for handling complaints fairly and speedily. This includes set times to acknowledge and respond as appropriate.

STAGE 1

There are a number of ways that you can make a complaint with us:

  • You may contact us by phone on 091-700010, 9am to 7pm Monday to Thursday and 9am to 5pm Friday (excluding Bank Holidays and Public Holidays).
  • You may submit a complaint via post, marking your letter, ‘Complaints Department’ to:

Link Financial,

16 Briarhill Business Park,

Ballybrit,

Co. Galway

H91 FFH1

Link Financial will appoint a complaint handler to investigate your complaint. This will be your designated point of contact throughout your complaint. If your complaint cannot be resolved within 5 business days of our receipt of the complaint, an acknowledgment letter will be issued to you in writing.

STAGE 2

If the complaint cannot be resolved within 20 business days, we will provide you with a holding letter to explain why the complaint has not been resolved and indicate when Link Financial will make further contact in relation to the complaint.

STAGE 3

All efforts will be made to resolve the complaint within 40 business days of receipt. If this deadline cannot be met, due to reasons beyond the control of Link Financial, we will provide you with a written explanation as to why we have been unable to provide a final response and an indication as to when you can expect the final response.

This letter will also inform you that if you are not satisfied with the final response, you may contact the Financial Services and Pensions Ombudsman.

The Financial Services and Pensions Ombudsman can be reached at the details below:

The Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2

Email: [email protected]

Website: www.fspo.ie

Tel: +353 1 567 7000