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Delivering positive outcomes

Banks, credit card companies and other credit providers sometimes prefer to assign the management of their loans to Link Financial. That’s why you may have received a letter from us explaining that we’re now managing a debt you owed to another lender.

Everyone at Link who engages with our customers knows that every customer must be treated fairly and with respect. We will listen carefully to what you have to say and work to find a positive outcome for you. Ultimately, we’re here to solve problems, not create them.

If you are a new customer…

As a new customer, there are just two points to remember:

  • From now on, your repayments should be made directly to us — not your original lender
  • If you can’t keep to the arrangements we agree between us, you must let us know straight away so that we can consider a more manageable arrangement. If you have any questions about your debt, call us on +48 42 203 19 01 or email [email protected]

Need help paying?

Need help paying? Need help paying?

If you’re concerned about the money you owe Link, call us on +42 203 19 01 and we’ll do our best to reach a positive outcome for you.

Have a question?

Have a question? Have a question?

If you have any questions about Link, visit our FAQs or call us on +42 203 19 01

Make a payment

We want to help

If your account is overdue, or in default, we expect you to repay all the money you owe as soon as possible. If you’re not able to do that, we may be able to arrange for you to pay in installments.

It is important that you can keep to your payment arrangement taking into account your income, essential outgoings and any other financial commitments you may have. You’ll also need to agree not to take out any additional credit during the repayment period.

Please don’t ignore the problem — it’s not going to go away.

It’s important that you take action now. We want to work with you to help you get your finances back on track, as we’ve done with thousands of other people in the same situation.

If you wish to make your repayment in installments, please contact us via the details below.

  • Telephone: +48 42 203 19 01
  • Email: [email protected]
  • Address: Link Financial S.A., 35 Targowa Street 90-043, Łódź

 

 

 

 

Related links:

Frequently asked questions

The golden rule.

Nobody enjoys falling behind with their loan repayments, especially in circumstances which are outside of their control. But the golden rule to keep in mind is that the problem will not go away simply because you ignore it. Please talk to us — we want to do all we can to help.

How can I contact you?

You can contact us : By phone: +48 42 203 19 01 or by email: [email protected] - our consultants are available Monday to Friday from 8:00am to 6:00pm. You can write to us at: Link Financial S.A. 35 Targowa Street, 90-043 Łódź

I didn't borrow any money from Link Financial so why do I have to pay you?

Some lenders find the administration of loans and credit burdensome. So if they wish, lenders can exercise the right to pass on the debts they’re owed to another company. Which is what’s happened in your case. Link is now responsible for collecting your payments. This change is nothing to be overly concerned about — you’ll find us fair, helpful and sympathetic.

I’ve mistakenly sent a payment to my original lender: is that a problem?

No — they will pass that payment on to us, but there will be a small delay in paying off, or reducing, what you owe. Please remember to make all your future payments directly to Link.

This is not my debt.

If you have any doubts about the debt we expect you to pay back, please call or write to us to explain why. We will suspend all actions on your case while we investigate. We may need to verify with the previous lender. Our goal is to help people sort out genuine debts.

I don't see how I can repay my debts. What should I do?

Give us a call and talk to us. Together we will determine your payment options. We are here to help.

Contact Us

We are here Monday to Friday from 8:00am to 6:00pm.

Phone: +48 42 203 19 01
Email: [email protected]
Address: Link Financial S.A., 35 Targowa Street 90-043, Łódź, Poland

When contacting us, please remember to use the case number that appears on the letter you received from us.

During the call, we may ask you for personal information such as your name, address and PESEL number.

Information about how we process personal data can be found here.

 

Complaints

Our employees are committed to providing a high quality service. If you should ever feel that we could do better, we’d like you to tell us how. Our postal address is Financial S.A., 35 Targowa Street 90-043, Łódź Poland, or email us [email protected]

The time for considering the complaint is 30 days. If the response time is extended, you will be informed about the expected date of consideration of the case.

As a member of the Association of Financial Companies in Poland, we pay special attention to high standards of our work, which we base on the Principles of Good Practice. You can find the document here https://zpf.pl/etyka/zasady-dobrych-praktyk
It is also possible to contact the ZPF ethics spokesperson. For details, see: https://zpf.pl/etyka/wniosek-do-komisji-etyki/

General Enquiries

For general non-customer enquiries, please contact us on  +48 42 203 19 01or email us at [email protected]